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Toshiba’s voice processing systems work hand-in-hand with Strata® CIX™ and IPedge business communication systems to help you improve customer service by providing callers with instant attention, responsiveness, and access to information. Features available on all systems include automated attendant, call routing, telephone answering, voice messaging, audiotext, call screening, message notification, and call recording.

EP App Server

IPedge Unified Messaging, which delivers voice mail and unified messaging to the user’s email inbox. Supports up to 1000 mailboxes. Maximum 24 ports. EP App Server also includes mobility, unified communications, and meeting collaboration applications.

MAS

Stratagy ES voicemail, auto attendant, 5 seat unified messaging. eManager browser-based system administration, My Phone Manager browser-based personal administration. Maximum 8 ports. Voicemail storage 5000 hours.
Advanced features available

MAS/MICRO MAS

Stratagy ES voicemail, auto attendant, 5 seat unified messaging. eManager browser-based system administration, My Phone Manager browser-based personal administration. Maximum 8 ports. Voicemail storage 5000 hours.
Advanced features available

LVMU

Strata CIX voicemail, auto attendant, token programming, message storage 40 hours, 360 mailboxes. On board remote access modem. Single printed circuit card. Optional IVR capabilities available via token programming.

GVPH

Strata CIX40 voicemail, auto attendant, voicemail, soft keys, call monitor. Single printed circuit card with no need for external connections, standard telephone ports, or separate power backup systems.

Advanced Features

Available on Select Systems:

Unified Messaging

Allows access to all critical communications from a single screen including voice, e-mail, and fax messages, as well as easy management of voice, fax, and e-mail messages via telephone.

Fax Applications: Stores inbound faxes in mailbox and allows them to be printed, forwarded, or displayed on PC screen. When combined with Unified Messaging, fax messages can also appear in email inbox.

Text-To-Speech

Gives traveling employees easy access to email when they don’t have access to the computer system or the Internet. This feature also makes it easy to forward or reply to e-mail messages—all remotely via any telephone.

Speech Recognition

Processes commands from caller’s voice, making communication easy and intuitive. Using simple spoken responses, callers can quickly access product information or a specific person’s extension from the Stratagy ES system.

Interactive Voice Response

Enables Toshiba Authorized Software Developers to create custom IVR applications, which can relay specific information to callers over the telephone based on unique input from a touchtone telephone dial pad.

Token Programming

Allows customized voice processing with its powerful yet simple scripting language, including features and functions such as recording and playback, audio files, or using DTMF entries by callers to provide data response or call routing.