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LG Ericsson iPECS offers an incredible array of the latest IP, CTI, and mobility features.
Unified Communications Platform, iPECS UCP
iPECS UCP is Ericsson-LG Enterprise’s Unified Communications Platform designed to meet SME and Enterprise communications needs. As a ground breaking innovative platform, iPECS UCP provides out of box UC and Mobility solution.
Embedded UC and Telephony
As the most compelling advantage, Unified Communications services are embedded in iPECS UCP. Users can improve business efficiency and productivity with embedded UC features including real-time voice, video and presence enabled IM with messaging services (Visual Voice Mail and SMS etc.) under a single user interface on multiple devices without the need of an external server. Also, it is seamlessly expandable to provide advanced collaboration services (File sending, application sharing and multi-party video conference etc.) by simply adding an external server.
iPECS UCP, as “Modular ALL-IP Architecture”, enables flexible and cost-effective multi-site deployment with a industry-unique architecture. It can be fully networked in T-NET (Transparent Networking) or Networking mode for local survivability and PSTN failover. Also, it provides call server and power redundancy for seamless communications. Through flexible T-NET features, IT managers can easily manage a multi-site architecture. And users can experience iPECS UCP’s seamless and powerful communications capabilities.
Wide Range of Mobility
iPECS UCP provides multiple mobility solutions for internal and external mobile workers. Through a wide range of mobility solutions, users can improve productivity and decrease communication expenses. iPECS DECT and Wi-Fi phones provide feature rich and reliable communications for internal mobile workers. For external mobile workers, iPECS UCS mobile client delivers the power of a desktop phones to smartphones or tablet PCs. Also, Mobile Extension lets users place and receive business calls from their smart phone.
As a scalable call server iPECS UCP allows businesses to easily expand capacity with optional gateways or boards. In addition, simple system port licensing enables upfront investment savings and cost-effective expansion as a business grows.
Rich Business Applications
iPECS UCP provides a various range of applications and mobile clients to fulfill varying needs and requirements in the SME environments. Also, it offers interoperability with various 3rd party solutions in hospitality, healthcare and other vertical industries.
Embedded VoIP channels are one of the great advantages with iPECS UCP. In addition, iPECS UCP100/600 provides embedded VoIP relay (VoIP Switching) to provide more cost-effective VoIP channels. (Max 16/24 channel by license) iPECS UCP’s VoIP switching supports out-band SIP, T-NET and remote device/clients. Also, it provides Call Progress Tone Generation such as Ring Back tone, Busy/Error tone, Confirmation tone, etc. A completed feature-set of VoIP Switching can offer big cost benefits for overall business communications.
Simple Deployment and Management
iPECS UCP with unique architecture fits for various business environments in a simple and cost-effective way. An Installation wizard simplifies the initial installations. In addition, intuitive and customizable Web-admin enables simple management for IT managers. Also, there is another type of web portal for end-users which is called ‘Web User Portal’. End-users can easily set up basic personal settings anywhere via desktop or even on a mobile.
Seamless Scalability by License
Users can simply expand capacity of their system starting with a base UCP100, UCP600, UCP2400 with license of iPECS UCP.
Modular All-IP Architecture
As modular all-IP architecture, iPECS UCP enables flexible and cost-effective multi-site deployment with industry-unique architecture. T-NET (Transparent networking) is up to 100 call servers for local and geographical survivability with PSTN failover. Intelligent gateway modules can be deployed at any locations.
And high reliability with server redundancy and power redundancy is provided for seamless communication.
Emergency Call Service
iPECS UCP provides various emergency call services (Emergency call, Emergency call recording, Emergency call monitor and Emergency/SOS paging etc.) by the system itself. With embedded emergency call service, users can take action rapidly for various emergency situations. For effective management, all emergency calls are monitored and recorded in the emergency mailbox.
One Number Service
iPECS UCP provides one number service to users anywhere on any device. Users can have a consistent experience over multiple devices with seamless call control between devices. For example, when a user’s master station receives a call, all devices will receive the call simultaneously. With one number service, users can experience business communication’s continuity.
iPECS UCP provides an embedded intelligent ACD engine. ACD features provide flexible incoming call routing, easy to use agent features, real-time monitoring and supervision, and call record statistics as well as ACD event messages for management reporting. The caller may receive announcements then route to an available agent. When no agent is available, calls queue to the group awaiting a free agent. With simple ACD features, an agent’s work productivity can be increased. Also, supervisors can easily monitor and report with Agent call monitor and ACD statistics report features.
Integration with 3rd Party Solutions
iPECS UCP provides integration with 3rd party solutions for hospitality and healthcare industries. iPECS UCP provides a cost-effective way to use the existing solution with high compatibility. Generally, direct or middleware integration is supported. When user has a local solution, it can be easily integrated and offer more convenient iPECS features than before through various middleware support. Usually it can be integrated with diverse hospitality and healthcare solutions. With iPECS UCP’s high compatibility, interworking with diverse local customized solutions is possible.
Multi-Tier Mobility and Mobile Extension
iPECS UCP is maximized for mobility solutions. Users can construct multiple mobility solutions for both in and out of the office . In the office, IP DECT, DECT and Wi-Fi phones are available. And out of the office, iPECS UCS mobile client covers rich communications features for mobile workers. In addition, Mobile extension feature is provided for seamless communications and ease of use. Through Mobile extension, calls can be seamlessly and easily moved back and forth between desk phone and mobile phone.
Embedded Voice Mail
iPECS UCP delivers sophisticated and easy to use voice mail services by default and seamlessly expandable as required. Embedded voice mail channels are provided for great cost advantages. (UCP100/600 : Max 8 channel by default) Also, many valuable voice mail features to enhance customer interactions are provided. (Multiple user greetings, E-mail notification, VM cascading, Centralized or Distributed voice mail services for multi-location businesses and Multi language service etc.) These features are designed to increase user’s usability and productivity.
Easy Audio Conference
iPECS UCP provides a built-in audio conference bridge for cost-effective collaboration and it can be seamlessly expanded as required. With embedded conference features, users can collaborate easier than ever. There are 3 types of audio conference features. Conference Groups, pre-created conference members can easily initiate a group call to all members. Conference Rooms, pre-assigned conference rooms members can join the conference room with a password at any time with any device. And lastly, Ad-hoc Conference as multi-party conference can be easily set-up by the initiator. Conference room maximum is 160 groups and 32 parties per each conference.
Simplified Multiple Call Handling
iPECS UCP provides multiple call handling for user’s seamless communications. A desktop phone’s DSS button can be assigned as a multiple call handling button. (Max 48 buttons) With a pre-assigned button, users can easily handle multiple calls. For example, when a user is busy on a call and another call is presented to the station, the user can easily decide to answer or transfer as pop up CID information through the pre-assigned button. When a user decides to answer, the first call is placed on hold automatically.
Simple Deployment and Management
iPECS UCP is well organized with multiple levels of user-friendly administration tools. With an enhanced Installation wizard and Web-admin, IT managers can deploy and manage the system with ease. With intuitive and customizable Web-Admin, users can program and maintain the system via local or remote connection. In addition, an embedded system monitoring service has various alarm services. System alarm events and in-advance alerts can be notified to a pre-assigned email so that the system can be managed in an appropriate way. (Alarm from external alarm relay contacts, Emergency call notification, Bath alarm, Fault information, Capacity full and License expiration etc.) Also, there is a ‘Web User Portal’ for end-users to deliver fast customization by themselves. End-users can easily set up basic personal settings (Call Forward, Mobile Extension, Message, Voice Mail, Station Name etc.) anywhere via desktop or even on a mobile.